You still have 3.20 USD as free play balance. richard Lech: that doesnt answer my question Daniel: When you use a bonus within the 30 days then it does get expired. richard Lech: so considering #11 where does that leave me? Daniel: On 25% lifetimes bonus you click on terms and conditions and you will see it there. richard Lech: where is the multiplier of 6 in the terms and conditions? Daniel: Daniel: The Rollover is calculated by adding the Deposit + Fees (If ANY) + Bonus and multiplying it by the set roll-over amount. The free play was 25% from the deposit of $230 richard Lech: so i thought rollover is only for the bonus Daniel: You got that bonus for the deposit of 230 + free play amount 57.5 * 6 = 1725 Daniel: I said deposit of 230 richard Lech: it was 57.5 Daniel: You got that bonus for the deposit of 230 + free play amount 57.5 * 6 = 1725 richard Lech: the bonus wasnt 230 Daniel: This was the bonus amount 57.50 USD richard Lech: so the rollover is like 300x? Daniel: richard Lech: how much bonus did i use? Daniel: richard Lech: and what else do you require? richard Lech: and how was $1725 dreived? Daniel: For example, if you bet $500 on Team A to win $450, we'll take $450 into consideration to calculate the rollover and if you bet $250 on Team B to win $50, we'll take $50 so the total action applied towards fulfilling the rollover requirement would be $500 ($450 + $50). When calculating Rollover, we use the lower of the risk/reward value as the effective value. Only sport bets count towards the rollover. richard Lech: so what do i have to do? Daniel: Casino, poker, horses and skill game action do not counts towards the rollover. If you used a freeplay bonus, you are required to comply with the rollover before cashing out.

Roll-over is the action we expect in return if a bonus is used. richard Lech: so hat does that mean? Daniel: I'll be right with you. You could not cash out firstly because you used a free play and now you have a rollover you need to meet.

Kindly hold on for a moment while I review the account for you. May I have your pet's name please? richard Lech: sunshine Daniel: richard Lech: i tried but they said to contact customer service Daniel: Hi Richard, I can tell you how to request it but it's the player the one who must request it. My name is Daniel How may I help you today? richard Lech: Hi Daniel, can you help me witha payout? Daniel: Your estimated wait time is 2 minutes and 34 seconds. Info: All agents are currently assisting others.

Heress a transcript below from a conversation with customer service: Info: Thank you for choosing to chat with us. But they said because they gave me a $60 bonus, I now have to be $1700 on sports before i can w/d $60.

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